HOMEA price increase now applies for all pay per campaign and credit payments. To help prepare you for these changes, please review the following frequently asked questions.
How much have pay per campaign and credit prices increased?
From the 27th of January, 2025^, a 20% increase from previous prices will apply for all pay per campaigns and credit email sends.
Why have prices increased?
Our new pay per campaign and credit pricing structures reflects new and improved capabilities, experience and value that Campaign Monitor by Marigold has delivered since our inception, which includes our intuitive and industry-leading features:
- Drag-and-drop email builder
- Personalization functionality
- AI Writer (only available on monthly plans)
- Automation enhancements, and
- Non-human click filter (only available as a monthly add-on for Essentials and Premier plans)
To name only a few. For more information on our recent features releases, check out our What’s New page.
This pricing change ensures we can continue to provide a robust, easy-to-use and reliable marketing solution, which enables you to create deeper connections with your audience, whilst also meeting the demands of the macro economic climate.
This change also allows us to increase investment in product innovation that will help you keep ahead of the marketing game.
How does the pay per campaign price increase impact campaigns scheduled before 27th of January, 2025^?
If you have any pay per campaign(s) that were scheduled before 27th of January, 2025^ and are sent before 28th of February, 2025^, the credit card used for payment will be charged the updated price.
However, to ensure we’re honoring the price at the time of email scheduling, we’ll refund the credit card used for payment the difference between the previous and updated prices, for all campaigns scheduled and sent during this period. You’ll receive an email when this refund has been processed.
If you send any pay per campaign(s) on or after 28th of February, 2025^, regardless of when they were scheduled, the credit card used for payment will be charged the updated price and a refund will not be available. These campaigns can be rescheduled or canceled at any time.
What happens if a pay per campaign is scheduled after 27th of January, 2025^?
If you schedule a pay per campaign(s) after 27th of January, 2025^, the credit card used for payment will be charged the updated price. A refund will not be available in this instance. You can reschedule or cancel these campaigns at any time.
Do I need to do anything to receive the refund amount?
No. We’ll refund the credit card that was used for payment.
Will the refund amount include tax?
The refund amount will be 20% of the price charged at payment, which is the total amount difference between the price when the campaign was scheduled and the updated price, which will include any tax paid.
How long will it take to process the refund amount?
We’ll refund the credit card that was used for payment after 28th of February, 2025^. You’ll be notified via email when the refund has been processed.
How does this price increase impact scheduled campaigns paid with credits?
Credits purchased before 27th of January, 2025^, are still valid and can be used for any scheduled and future campaign sends. However, as of 27th of January, 2025^ any new credits purchased will be charged the new amount.
When will the pay per campaign and credits pricing changes come into effect?
The pay per campaign and credit prices changes have come into effect on 27th of January, 2025^.
^ Date is Greenwich Mean Time