Help and FAQs

Frequently given answers

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  Account Settings

  Learn how to change the look and feel of your account and give different access options to your clients.

  • Subscriber Preference Centers
  • What is sent to the email address I use for this account?
  • How do I choose a good password?
  • Where can I sign up for a reseller account?
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  Advanced

  Integrate Campaign Monitor into your own web site, learn how our approval process works and white list our servers.

  • Does Campaign Monitor offer an API so I can integrate it into my own applications?
  • How the approval process works
  • What IP addresses does Campaign Monitor use that I should whitelist?
  • How we keep your data private, secure and backed up
  • How do I synchronize unsubscribes with my own database?
  • Read all 15 articles
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  Billing

  Learn all about how to bill your own clients, what payment methods we support, the currencies you can charge in and more.

  • An overview of Campaign Monitor billing
  • What will my client's invoice look like?
  • How does monthly pricing work?
  • Do you offer bulk discounts?
  • I don't have a credit card, how else can I pay for my campaigns?
  • Read all 18 articles
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  Create and Send

  Learn all about formatting your email content, personalizing your emails and setting up preference centers.

  • How do I personalize a campaign?
  • Quick glossary of all content tags
  • How do I add an unsubscribe link in my email?
  • How do I add a forward-to-a-friend link to my campaigns?
  • How do I add a link to a web version of my campaign?
  • Read all 31 articles
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  Customize

  Learn how to change the look and feel of your account and give different access options to your clients.

  • How to setup a custom domain name
  • How can I customize Campaign Monitor for my clients?
  • Can I change my custom domain (and will it break anything)?
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  Lists and Subscribers

  Create segments, add custom fields and set up a subscriber form on your own web site. Learn all about managing your subscribers.

  • How do I add a subscribe form to my site?
  • How do I import subscribers from a file?
  • How do I create and use segments?
  • What is an unsubscribe page and why should I use it?
  • Understanding single and confirmed opt-in
  • Read all 39 articles
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  Manage Clients

  We provide all sorts of control over how you manage each client in your account. Control account access, settings and more.

  • How do I add DomainKeys/DKIM and Sender ID records to my DNS?
  • What is email authentication (SPF, Sender ID and DomainKeys/DKIM) and how do I set it up?
  • Email authentication FAQs
  • Why should I add all my clients to Campaign Monitor?
  • How do I add DomainKeys/DKIM and Sender ID records to Plesk?
  • Read all 19 articles
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  Reports

  How do we measure open rates? What's your complaint rate mean? Get the scoop on how to get the most out of your reports.

  • What is a hard and soft bounce, and how do I reduce the number of emails that bounce?
  • All about email open rates
  • What's the definition of the different types of bounces I see in the Bounce Activity Report?
  • What do the terms in the Campaign Snapshot like bounced, opened, etc actually mean?
  • What are spam complaints and how can I reduce them?
  • Read all 15 articles
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  Templates

  Check out the tagging system used to create templates that your clients can easily add their own content to.

  • Complete List of Campaign Monitor tags
  • How do I use your email templates?
  • Do you offer any free templates to help me get started?
  • Why are the images not appearing in my campaign content or templates?
  • Dragging my repeater or layout items doesn't seem to work!
  • Read all 8 articles

• Forums
• Help & FAQs
  • Account Settings
  • Advanced
  • Billing
  • Create and Send
  • Customize
  • Lists and Subscribers
  • Manage Clients
  • Reports
  • Templates
• API Documentation
• Email Support