The email client usage report

This report gives you a breakdown of the different email clients and devices that recipients are using to view your emails. This is useful information for planning and designing email campaigns because you can focus on optimizing content for the email clients your subscribers use most.

The email client usage report is available for email campaigns and automated journeys. To see the report for an email campaign, open Campaigns and click the campaign name below "Sent Campaign Reports". Then click Email Client Usage in the right sidebar.

For journey emails, open Automation and click on the journey name. Then, in the journey designer, click on an email thumbnail to open the settings panel, then click View full report.

Handy to know
  • The pie chart includes only the top seven email clients, along with an eighth segment called "All others combined."
  • Due to the way Gmail works, it's not possible to detect which device it's running on. Android, iOS and browser Gmail results are displayed under the one "Gmail" heading.
  • Not every subscriber's email client can be detected, and some email programs don't identify themselves. These clients are classified as "undetectable."
  • If a subscriber opens an email in multiple email clients, all client opens are recorded.
  • If a subscriber does not download images, they won't download our tracking image and no request will be made to our servers. We won't be able to determine which email client they are using.

Email clients

Here is the full list of email clients, and devices, that can be detected:

  • Android
  • AOL Desktop 9.1
  • AOL Mail
  • Apple Mail 2
  • Apple Mail 3
  • Apple Mail 4
  • Apple Mail 5
  • Apple Mail 6
  • Apple Mail 7
  • Apple Mail 8
  • Blackberry
  • Entourage 2004
  • Excite
  • Gmail
  • Hotmail
  • iPad
  • iPhone
  • iPod Touch
  • Lotus Notes 6-7
  • Mobile Me
  • Outlook 2000, 2003, Express
  • Outlook 2007
  • Outlook 2010
  • Outlook 2013
  • Palm WebOS
  • Postbox
  • Sparrow
  • Thunderbird
  • Windows Live Desktop
  • Windows Phone 7
  • Yahoo! Mail