Phone support is available in the following regions:
Standard call charges apply. Phone support is not available during public holidays.
You can cancel an A/B test any time before the winner is selected, either on the send confirmation screen, or from the Overview or Campaigns section of your account.
Monthly plans can be canceled by switching to the pay per campaign plan.
To close your account, follow these instructions.
To protect your privacy, our payment system does not provide us with specific details for why your card was declined. Messages like "declined" or "referral" are provided by the bank/card provider.
For more information on why your card was declined, please contact your card provider directly. In the meantime, you can try using another card to make a payment.
Did your bill increase this month? Monthly billing is calculated based on the total number of active subscribers within an account, so costs will fluctuate if subscribers are added or removed during a billing cycle.
If the same email address is active on multiple lists, it counts multiple times against the total. You can avoid duplication by using segments to create sub-lists, instead of having separate lists for different audiences.
Looking for an invoice? Access your billing history.
If there are exceptional circumstances relating to the refund request, or if it's due to a problem with the application itself, please contact us.
Please be aware that the following are not exceptions:
We encourage our customers to authenticate their sending domains. Note that it can take up to 48 hours for our application to see your DNS changes. If necessary, you can continue to send during this time.
As DNS changes occur outside of our system, our team cannot fast track or troubleshoot this process. Please contact your DNS provider for assistance.
Support for the Campaign Monitor Salesforce Integration is provided by our partner, Beaufort 12. For product support and any questions about this integration, contact Beaufort 12.
You can embed and customize our HTML form on your site. You can also add a link to your hosted subscribe page.
Need guidance on how to become compliant?
We're not able to provide specific legal advice on how to ensure you are GDPR compliant. It's important to independently seek legal advice, as each situation is unique to the individual organization.
For more information, review our GDPR overview and best practices.
Please view our system status page for updates.
Additional details that can help us respond sooner include:
If the individual's personal data was provided to us in connection with any prior request for support or services, please indicate this in the description of your issue below.
Please do not include email addresses, or other personal details of the customer or subscriber. We will reply to you with a form for you to securely provide these details to us.
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