Monthly plans can be canceled by switching to the pay per campaign plan.
To close your account, follow these instructions.
To protect your privacy, our payment system does not provide us with specific details for why your card was declined. Messages like "declined" or "referral" are provided by the bank/card provider.
For more information on why your card was declined, please contact your card provider directly. In the meantime, you can try using another card to make a payment.
Did your bill increase this month? Monthly billing is calculated based on the total number of active subscribers within an account, so costs will fluctuate if subscribers are added or removed during a billing cycle.
If the same email address is active on multiple lists, it counts multiple times against the total. You can avoid duplication by using segments to create sub-lists, instead of having separate lists for different audiences.
Looking for an invoice? Access your billing history.
If there are exceptional circumstances relating to the refund request, or if it's due to a problem with the application itself, please contact us.
Please be aware that the following are not exceptions:
We encourage our customers to authenticate their sending domains. Note that it can take up to 48 hours for our application to see your DNS changes. If necessary, you can continue to send during this time.
As DNS changes occur outside of our system, our team cannot fast track or troubleshoot this process. Please contact your DNS provider for assistance.
Support for the Campaign Monitor Salesforce Integration is provided by our partner, Beaufort 12. For product support and any questions about this integration, contact Beaufort 12.
We are here to assist our customers with GDPR compliance prior to the May 25, 2018 enforcement timeline.
Watch our GDPR webinar Learn about the tools we're releasing to help you comply with GDPR, how we're handling consent to track, data rights requests and much more. Watch the webinar now.
Looking to reconfirm subscribers? Here's how to reconfirm subscribers with a single click.
Looking to remove unengaged subscribers? There is not currently a way to identify unengaged subscribers over a defined period of time. If this is important to you, please submit your request through this form and we’ll do our best to help.
Need guidance on how to become compliant? We're not able to provide specific legal advice on how to ensure you are GDPR compliant. It's important to independently seek legal advice, as each situation is unique to the individual organization.
To find out how we're preparing, please review our GDPR overview and best practices.
Please view our system status page for updates.
Additional details that can help us respond sooner include:
If the individual's personal data was provided to us in connection with any prior request for support or services, please indicate this in the description of your issue below.