Depending on where you consume our services, local laws, regulations, and policies may require Campaign Monitor to charge tax on top of its quoted prices. Whenever tax is charged, it will be displayed as a separate line item on your invoice.
How we determine where tax is required
Tax is applied automatically depending on your location, in accordance with applicable laws, regulations, and policies. You set your location when you enter your credit card details. Currently Campaign Monitor charges US sales tax, Australian GST and Singapore GST.
US sales tax
The ZIP code you enter when adding your credit card details will determine whether you are subject to US state and/or local sales taxes.
Exemptions
Certain US states offer tax exemptions for specific businesses. If you believe you qualify for an exemption but do not have the required documentation, please make appropriate representation to your state's government. Each state has different exemption criteria, different forms, and application processes. If you require advice on whether exemption is available to you in a particular state, please consult with your tax advisor.
After you have the appropriate exemption certificate, submit the certificate through our form to notify us of the exemption, making sure to include the relevant documentation. Our Finance team will review your documentation and let you know if we are able to approve your sales tax exemption.
Australian GST
If you select Australia as your country when entering your credit card details, your purchase will be subject to Australian GST (Goods and Services Tax) at a rate of 10%.
Singapore GST
From 1 February 2023, if you have selected Singapore as your country when entering your credit card details, you will need to add a valid Singapore GST registration number to your account billing details, to be exempt from paying Singapore Goods and Services Tax (GST). Once your registration number has been provided, you will be required to account for GST on the value of your purchase under the reverse charge mechanism. For further information on the reverse charge mechanism, please consult with your tax advisor.
If you do not provide a valid GST registration number before 1 February 2023, your purchase will be subject to the Singapore Goods and Services tax rate of 8%.
Tax details on invoices
If you need to add tax details to your invoices, for example, a VAT number or business address, you can do so by changing your company details.
Read more about adding company details to invoices
Frequently asked questions
Below are some answers to questions we're commonly asked about tax. If you have a question we haven't addressed or require more support, log into your Campaign Monitor account and click the '?' icon at the bottom right of the page (for login assistance, visit Help Center).
How much tax will I be charged?
You can see how much tax you are charged on your invoice. You can also see how much tax you will pay before you sign up to a plan.
The exact amount you will be charged depends on your location and the relevant laws, policies, and regulations.
- United States — Sales tax is based on the local, state, and/or federal rates applicable to the location in which our services are consumed. The sales tax rate is subject to change at short notice, and therefore we can't provide this information in advance of the invoice.
- Australia — GST is a value added tax of 10%.
- Singapore — GST is a value added tax of 8%.
When will you start applying Singapore GST?
We will begin applying Singapore GST from 1 February 2023.
I'm not currently required to pay US sales tax, could that change in the future?
It's possible. As the digital economy grows, we believe more states will begin to charge sales tax on SaaS (Software as a Service) transactions. We will always notify you if any changes are made to the way we charge you.
Do you charge VAT, or other taxes?
We are constantly assessing our regulatory obligations and responding as required. Our Finance team is currently reviewing consumption tax exposure around the world. We have received advice that in the UK and European Union there is no obligation to charge VAT to business customers.
