Under the European Union's (EU) General Data Protection Regulation (GDPR), you or your subscribers have the right to request that personal data be corrected, provided, prohibited from certain use, or removed from our databases completely. This is referred to in GDPR policy documentation as retrieval, rectification and erasure ("right to be forgotten").
If a subscriber has requested that you delete all of their personal data, you can perform this action yourself by permanently erasing them from your account, as instructed below.
Retrieval or rectification requests
To exercise your or your subscriber's GDPR rights for retrieval or rectification, please submit the request by contacting support.
Please do not include email addresses, or other personal details of the customer or subscriber. Our support team will reply with a form for you to securely provide these details to us.
About permanent erasure
When you permanently erase a subscriber from your account:
- They will immediately be removed from all lists and segments.
- They will no longer receive any emails sent from your account.
- Their subscriber profile and email activity for reports will be permanently erased.
- They will not be added to the suppression list for your account. (It is up to you to ensure they are not accidentally re-imported.)
Erasure requests received from data controllers are acted on promptly, however, it may take up to 30 days to erase all traces of such personal data.
Permanently erase subscriber data
Permission required to use this feature: lists and subscribers
To completely erase all data associated with an email address, in accordance with the GDPR.
- Click Lists & subscribers.
- Select the list you want to work with.
- On the list details page, click the overflow menu (3 dots) on the top right of the page and click Bulk remove subscribers from the drop down menu.
- On the Remove Subscribers page, select Erase permanently from this account from the options listed.
- Enter one or more subscriber email addresses into the text box, one address per line.
- Click Remove Subscribers.
This action cannot be undone.
