Transactional email is included for customers on a monthly plan. There is a limit to how many transactional emails you can send per month, based on the plan you are on:
- Basic monthly plan — Just like campaign emails, transactional emails count against the Basic plan's combined email send limit for your current pricing tier.
- Unlimited and Premier monthly plans — While you can send an unlimited number of campaign and journey emails, the transactional email send limit for these plans is 10x your current pricing tier's subscriber limit.
If you exceed your monthly send limit for transactional emails, you will automatically have a temporary waiver applied, and be moved up a pricing tier without being prompted. This is because transactional emails are usually "hands off" after they've been set up, and their content is usually time sensitive.
