How we keep your data private, secure and backed up

We understand how important the privacy and security of your subscriber lists, credit cards and email campaigns are to you. We've put a variety of measures in place to protect them from accident or attack. 

Privacy

We will never give, rent or sell access to your data to anyone else, nor will we make use of it ourselves for any purpose other than to provide you this email service. Read our full privacy policy for more details.

Software security

Your information is protected by software at several different levels. There are constantly tested and updated firewall and operating system software programs in place on all our servers that restrict access to authorised users.

The databases are further protected by access restrictions, and key information (including your password) is encrypted when stored. SSL (HTTPS)  is used throughout the application, including of course to transmit sensitive information such as your credit card details (and card details are not stored on our system at all, being secured instead by our trusted payment provider).

Our security is regularly and thoroughly tested by external software security experts who make recommendations for new methods we could use to increase the security around your data. After each review our team examines and implements any required changes.

Physical Security

In our data centre, we have several layers of protection around our servers.

  • Level 1: A proximity card and PIN is required just to enter the building
  • Level 2: Proximity card access and fingerprint scan is required to enter the data center
  • Level 3: Locked cages and cabinets secure all the hardware
  • Level 4: Video surveillance cameras are monitored constantly
  • Level 5: Vibration detection devices detect any motion

Backup facilities

Your data is constantly mirrored to a redundant backup server, meaning in the event of any significant failure we can instantly switch to this live backup without any data loss.

All our key hardware have redundant backups so even if a disk suddenly dies, no data will be lost. Additionally all your data is backed up to an off-site location every night so that in the event of a system-wide disaster, we can perform a full backup recovery.

We go to great lengths to keep your data safe and secure, because we know just how important it is to you and to your subscribers.