What will my client's invoice look like?

All invoices generated for your clients are non-branded, meaning there is no mention of Campaign Monitor.

By default, invoices include only the client's name at the top and your site name at the bottom. This article includes instructions for customizing invoice details, as well as information regarding international clients and taxes.

Here is a sample invoice for a client on monthly billing:

The arrows pictured above point to customizable text fields where you can display a phone number, website address, or any other relevant information.

Important: The text at the bottom of client invoices that reads "Thanks for using <Company Name>", references the site name applied to your account. This is editable from the Customize section in your account. If it is not updated from the default name, your client invoices will say: "Thanks for using Campaign Monitor".

Customizing client invoices

If you have set up a client to pay for their own campaigns, you can customize the text area on their invoice that appears below their name, as shown here:

To do this:

  1. Open Clients and select the relevant client name from your list.
  2. Go to Client Settings and click Edit next to the client's name.
  3. In the pop-up window, pictured below, type additional details into the text field and click Save details.

Edit your address

To edit your address on the invoice, shown in the text area below "Thanks for using <Company Name>", follow these steps:

  1. Open Account Settings in your account.
  2. Click Change details below "Manage <Company Name>", and type the information into the Address field.
  3. Click Save Changes.

NOTE: If you don't see the Account settings link at the top of your page, you're in a client view. Click your site name or logo at the top left to see the option.

International clients and taxes

Campaign Monitor charges GST on accounts based in Australia as required by law. This applies regardless of the currency charged.

If you have international clients you can select different currencies for billing but taxes such as VAT will not be displayed on invoices. Instead, you can customize invoices to display a VAT number.